Cancellation and Refund Policy
At HEMASHRI ENTERPRISES, we value our customers and strive to offer a fair and transparent cancellation and refund policy. Please read the following terms carefully:
Cancellation Policy
Cancellation requests will be accepted only within 7 days of placing the order.
Cancellations may not be possible if the order has already been processed and dispatched to the vendor or shipped.
Damaged or Defective Products
If you receive a damaged or defective product, please notify our Customer Service Team within 7 days of receiving the item.
The request will be evaluated once the merchant inspects and verifies the issue.
Product Not as Described
If you believe the product received is significantly different from what was shown on our website or does not meet your expectations, please contact our Customer Service Team within 7 days of delivery.
After reviewing the complaint, our team will take appropriate action, which may include a refund or replacement.
Warranty Claims
For products covered under a manufacturer’s warranty, customers are advised to contact the manufacturer directly for any service or claim requests.
Refunds
If a refund is approved by HEMASHRI ENTERPRISES, it will be processed within 7 business days and credited to the original payment method.
Support & Help
Whatsapp : 7600809033
Email : sale@hemashri.com
GF 3, Bhakti Nagar 164, Bamroli road Udhna Surat, Gujarat 394210